Terra transfers zadar faq

FAQ

Dear guests,
In this section you can find the answers for most common questions regarding transfers organized by Terra transfers Zadar.

If you have any additional questions, please don’t hesitate to contact us via phone, e-mail or by using contact form at the bottom.
We respond to every question.

Question: What does the price include?

A one-way price will include a single journey from your arrival point to your destination. A return price (round trip; both ways trip) includes the departure transfer to the starting point as well. The price includes additional motorway toll if agreed upon booking confirmation and additional luggages. The price DOES NOT INCLUDE any additional stops, provisional shopping or any sightseeing points that can significantly prolongue the entire travel time.

Question: Where will my driver be when I arrive at the airport ?

When your airplane lands you will have to claim your baggage and proceed to the exit. On your way you will see your driver holding a sign with your name on it.Depending on actual airport the exact place where your driver will be might be different, but rest assured that your driver knows how to place himself where you can see him.Please contact your driver as soon as possible.There were some passengers who let their driver wait while they went for a cup of coffee or a smoke.Again - let your driver know that you have in fact arrived, then do whatever you need to do.If you don\'t do like this, your driver might think that you haven\'t boarded a plane at all, and he might leave the airport. In that case contact our call center immediately.

Question: Are there any extra charges?

All prices on our web site are final, no additional costs. Also if Your plane is delayed we will not charge You extra.

Question: What happens if my flight is delayed?

If your flight is delayed, don't worry, your driver will wait for you. All flights are monitored for delays, to ensure your driver will be waiting for you at the exact time. However, as a backup measure, please call our call centre on +385 98 927 9861, if you become aware of any delay to your flight.

Question: Customized transfers? What does it mean?

Customized transfer means you can plan your own transfer and we will organize that for you. Contact us through our contact form with your plan and we will get you a quote in no time.

Question: What luggage limit will I have?

Each passenger is permitted to bring the standard suitcase or travel bag, and one piece of hand luggage the same size that is allowed in airline traffic, a total of two pieces of luggage

Question: Can you provide child seats or booster seat?

We can provide chlid seats. Please specify how many child and/or baby seats you require in our reseravation form.

Question: My driver is late,or i can't find my driver, what do I do?

Please call our 24 hour call centre on +385 98 927 9861 and we will be able to locate the driver and tell you how long it will take him to reach the pick up address. 

Question: Is it safe to enter my credit card details?

Yes. Your credit card details are not entered until the final step of the booking process at which point you will be redirected to the  WSPAY secure server and payment page. Terra-transfers.com never sees your credit card details nor are they stored in our system. For more info about security you can visit WSPAY.INFO

 

Question: Will I be dropped-off and picked up directly from my hotel or private address?

Yes. All our private transfers will deliver your group straight to your hotel or private address and will conveniently collect you from the same point for your return journey.

Question: What is an online booked taxi transfer ?

It is a special kind of ground transportation sometimes called private transfer, where we transport/transfer you or your family or group of friends to the destination requested and pre-ordered via our website www.terra-transfers.com

Pre-book questions?